Messages, reviews and results
When follow-up messages go out
Hours or days later, never while somebody is still sitting there.
Our suggested timings, which you can change on each one:
Welcome message: two hours after their first visit.
Thank you: eighteen hours after their visit.
Review invitation: just over a day after their visit.
We have not seen you in a while: a month after their last visit.
First-timer follow-up: three days after a first visit.
A message ninety seconds after somebody connects reads like a machine watching them, because that is what it is. Two hours is long enough to feel like a thank-you and short enough that they still remember you.
One guest cannot be flooded, however often they come in. A regular who is in three times a week gets one thank-you a month, not twelve. Without that cap a heavy user would treat you as spam, and so would their mailbox provider, which would take every other venue down with us.
Each plan also has a monthly email allowance, which automatic messages and campaigns share. If you use it all, automatic emails are skipped until the 1st of the month or until you move up a plan, and nothing is charged for going over.
If this did not solve it
Send us a message. Tell us the venue name and what you were doing when it went wrong, and a person will reply.