Reading feedback and checking your Google rating

The Reviews page is included with Plus and Max. Across the top are Overview, Private feedback, Public reviews, Insights, Competitors and Settings.

Private feedback is what guests sent through your own form. It comes straight to you and goes nowhere public. Each one shows the stars, the date, their comment, a short summary, what they were talking about, and a What to do note. A strongly negative one is flagged Needs attention. You can search and filter the list, give one to a colleague, add an internal note, escalate it, and mark it resolved. The guest never sees any of that.

Where the guest left an email and we have drafted something worth sending, you get Copy the reply. It is marked "Drafted, not sent. Read it before you use it", and we mean it. Nothing is sent on your behalf. You copy it into your own email and change whatever you like.

Public reviews. This is the half to be clear about: we do not import your Google reviews yet. Reading and replying to them from Margovy is coming soon. Until then, a review someone leaves on Google or Tripadvisor will not turn up here on its own. If public reviews are already listed, they were put there another way, and their buttons are Copy the reply and I have posted it, which only records that you did. We never post anything to a review site.

Your Google rating. If your venue’s Google listing is saved, the page shows its rating, read once a week, and how it has moved.

Competitors. Track the Google rating of other venues nearby, week by week. Plus can follow up to five, and Max up to ten.