Help topic

The box

The equipment, where it goes, and what to do if it stops.

• Where the box should sit

  Plugged into a spare socket on your router, sitting where your customers are.

• Switching off your old guest Wi-Fi

  The one change to your router. You or your installer do it; Margovy never does.

• The box has gone offline

  Check power, then the cable. Reporting and guest browsing are separate checks.

• Moving, replacing or returning the box

  Tell us before you move it. A preconfigured box is assigned to one venue.