Moving, replacing or returning the box

Moving it within your venue is fine. Unplug, move, plug back in. There is nothing to reconfigure.

Moving it to a different venue is not. Each preconfigured box is assigned to one venue, so support must approve and record any move before it is connected elsewhere.

If it fails, contact support from the dashboard. Do not release an assigned box or enter another pairing code as part of ordinary replacement or handover; we will arrange the safe recovery route.

If you cancel, post it back within 14 days of your subscription ending. It stays our property while you are a customer.