Privacy and the law
What we store, and for how long
What they typed, what they agreed to, and a scrambled device identifier.
What they entered: their email, and a first name or mobile number if they gave one.
What they consented to: the purposes, the exact wording shown, its version, and the date.
Their device: stored scrambled, one way, so it can be matched to itself but never turned back. We never keep the original.
We do not log which websites anyone visits. Not to disk, not in aggregate, not temporarily for debugging.
Everything lives on servers in the European Union. Guest records are kept while you are a customer and deleted within 90 days of an account closing.
If this did not solve it
Send us a message. Tell us the venue name and what you were doing when it went wrong, and a person will reply.