If someone raises a data protection complaint

The usual complaint is "I never signed up for this". We store the exact wording, its version and the timestamp against each person, so you can show precisely what they were shown and when they ticked it.

Open their record in Customers and expand "Show exact wording and version". Every consent they gave is listed with its date. Export their consent history on the same page downloads it.

If they are asking what you hold, choose Send them everything we hold. If they are asking to be deleted rather than just to stop hearing from you, see "A customer asks to be removed". Both are on their page in Customers.

If a formal request arrives from the Information Commissioner’s Office, send us a message from the contact page and we will help you answer it. We hold the technical records you would need.