A payment has failed

A failed payment never touches your network. Your guests stay online and nothing changes on your router. That is built into how the product works, not a promise we are making.

What stops are the paid parts: follow-up messages pause, and your page falls back to letting guests straight through without capturing anything.

We will email you. To fix it yourself, go to Settings, then Plan and billing, then Payment details and invoices and its Open Stripe button. That opens a secure page run by Stripe where you can change the card and pay anything outstanding.

Once it is settled everything resumes, including anything that was waiting to send. If it keeps failing and you cannot see why, send us a message from the contact page.