Cancelling

No contract, cancel any time, and there is no cancellation fee.

Settings, then Plan and billing, then Cancel subscription. We will offer you a pause or a couple of months at half price first. Take either, or neither, and press Cancel my subscription. You get a confirmation on screen and you will not be charged again.

After that, cancel any time. You keep it to the end of the period you paid for. The unused part is not refunded, so there is nothing to gain by leaving it until the last day.

Download your customer list first. You can export it for as long as your account is open, but do it anyway. It is yours.

Post the box back within 14 days of the subscription ending. Getting it out of the wiring is unplugging it: one cable and one power lead. Your staff and business network was never changed. If you switched off your old guest Wi-Fi, switch it back on in your router if you want it.

Your guest data is deleted within 90 days of the account closing, or sooner if you ask us.

If you are cancelling because something is not working, tell us that instead first. Most of what makes people leave in the first month turns out to be a phone that remembered joining the old network.